995bed Privacy Policy
Your personal information is completely secure with us. Through SSL encryption and strict security protocols, 995bed is committed to protecting your privacy.
Welcome to 995bed. This privacy policy ("Policy") explains how 995bed ("we", "our", "platform") collects, uses, stores, and protects your personal information. This policy applies to you when you use our website 995bed.lat, register, or use our services.
We believe your privacy is a fundamental right. That is why 995bed always aims to be transparent about how your information is handled. Please read this policy carefully and contact our support team if you have any questions.
Introduction and Applicability
This privacy policy applies to users in Bangladesh and is consistent with the data protection guidelines of the Bangladesh Telecommunication Regulatory Commission. This policy applies to all 995bed services, including sports betting, casino games, slots, and live gaming.
This policy applies to you in the following situations:
- When you visit the 995bed website or app
- When you create an account or log in
- When you make a deposit, withdrawal, or any financial transaction
- When you contact support via live chat or email
- When you claim any promotion or bonus
995bed is for individuals aged 21 and above only. We ensure that no information from minors is knowingly collected.
Data Collection
995bed may collect your information in various ways. We only collect information that is necessary to provide our services.
2.1 Information Collected at Registration
When you open an account at 995bed, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
2.2 Identity Verification Information (KYC)
For financial security and fraud prevention, 995bed may request information for identity verification in certain situations:
- National ID (NID) or passport copy
- Proof of address (utility bill or bank statement)
- Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
2.3 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and geographic location
- Device type, operating system, and browser information
- Login time, session duration, and pages visited
- Gaming activity and transaction history
- Referral source and entry path to the website
Purpose of Data Use
995bed uses your information for the following legitimate purposes. We never use your information outside of these purposes.
3.1 Service Delivery and Account Management
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Delivering customer support services
3.2 Security and Fraud Prevention
- Detecting and preventing suspicious transactions
- Preventing the use of multiple accounts
- Complying with anti-money laundering (AML) rules
- Ensuring age verification
3.3 Platform Development and Analytics
- Improving user experience
- Identifying and resolving technical issues
- Ensuring the quality of gaming services
- Effectively applying responsible gaming tools
3.4 Communication and Marketing
With your consent, 995bed may notify you about new offers, bonuses, or important updates. You may opt out of these communications at any time.
Data Storage and Security
995bed uses industry-standard security measures to keep your information safe. Our security infrastructure is continuously being modernised.
4.1 Technical Protection
- SSL/TLS Encryption: All data transfers are secured through 256-bit SSL encryption
- Encrypted Storage: Passwords and sensitive information are stored in hashed form
- Firewall and IDS: Intrusion detection and prevention systems are active
- Regular Security Testing: Periodic audits to identify system vulnerabilities
4.2 Data Retention Period
995bed retains your information according to the following policy:
- Information for active accounts is retained for as long as the account remains active
- Information for closed accounts is retained for a minimum of 5 years to meet legal obligations
- Transaction records are kept for the required period in compliance with financial regulations
- After the retention period, information is securely deleted or anonymised
Sharing Data with Third Parties
995bed does not sell your personal information to third parties. However, limited information may be shared in certain specific situations:
5.1 Authorised Third Parties
- Payment Processors: bKash, Nagad, Rocket, Upay and bank transfer services — only to complete transactions
- Game Providers: Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and others — to deliver the gaming experience
- Identity Verification Services: Authorised verification partners for the KYC process
- Technology Partners: Hosting, analytics, and cybersecurity services
5.2 Disclosure of Information for Legal Requirements
995bed may be required to provide information to legal authorities in the following situations:
- Upon receipt of a court order or legal summons
- To assist in investigations by government regulatory bodies
- In investigations into money laundering or financial fraud
- In obligations related to national security
In such cases of disclosure, we always endeavour to provide the minimum necessary information and, where permitted by law, you will be notified.
Cookies and Tracking
The 995bed website uses cookies and similar technologies in your browser. These help improve your experience and ensure the proper functioning of the platform.
6.1 Types of Cookies
- Essential Cookies: Essential for login sessions, security tokens, and core site functionality. These cannot be disabled.
- Functionality Cookies: To remember your preferences (such as language and theme).
- Analytics Cookies: To analyse site traffic and usage patterns.
- Performance Cookies: To identify page loading speed and technical issues.
6.2 Cookie Management
You can block or delete non-essential cookies by changing your browser settings. Please note that disabling essential cookies may cause some important platform features to stop working.
On common browsers used in Bangladesh (Chrome, Firefox, Samsung Internet), go to "Settings → Privacy" to manage cookies.
User Rights
As a user of 995bed, you have certain important rights over your own information. We are committed to respecting these rights.
Right to Access Information
You may submit a request to find out what information we hold about you.
Right to Correct Information
Contact us to correct any incorrect or incomplete information.
Right to Delete Information
In certain situations, you may request that your information be deleted.
Right to Object to Processing
You can object to marketing communications or certain types of processing.
Right to Data Portability
You can request a copy of your data in a structured format.
Right to Restrict Processing
You can request to limit the processing of your data in certain cases.
7.1 How to Exercise Your Rights
To exercise any of the rights above, contact us via our live chat support or by email ([email protected]). We generally respond to your request within 30 business days.
Please note that some requests may not be fulfilled in full due to legal obligations or legitimate interests. In such cases, we will inform you of the reason.
Protection of Minors
995bed provides services only to individuals aged 21 or older. Protecting the data of minors is our highest priority.
- We do not knowingly collect any information from persons under the age of 21.
- Age is verified through date of birth at the time of registration.
- If we become aware that a minor is using our platform, their account will be closed immediately and any collected data will be deleted.
- If parents or guardians believe their child is using our platform, please notify us immediately at [email protected].
Policy Changes
995bed may update this privacy policy from time to time. Reasons for changes may include:
- Legal or regulatory changes
- Introduction of new technologies or services
- User feedback and suggestions
- Improvements to security measures
9.1 Notice of Changes
For significant changes, we will notify you by email or via a notice when you log in to the platform. For minor changes, the "Last Updated" date on this page will be updated.
If you continue to use the platform after any changes, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, our dedicated support team is always ready to help you.
10.1 How to Contact Us
- Live Chat: 24/7 live chat support in Bengali — the fastest way to get a response
- Email: [email protected]
10.2 Complaints Process
If you have a complaint regarding your data protection, please follow the steps below:
- First, contact our support team. We will do our best to resolve the issue.
- If you are not satisfied, submit the matter formally via email.
- We will provide a formal response to your complaint within 30 business days.
Still have questions?
Our 24/7 support team is ready to answer any questions you may have.
Join the live chat or write to us at [email protected].